panera-bread

Panera Bread Bakery Cafe

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Panera Bread Bakery Café 39.042056, -94.593824 Events & Updates

Address:

 4700 PennsylvaniaKansas City, MO 64112

Contact:

 (816)931-8181

Hours:

 Mon – Thu
6:30am – 9:00pm
 Fri – Sat:
6:30am – 10:00pm
 Sun:
7:30am – 7:00pm

Website:

www.panerabread.com

panera-bread

Valentine's Day - Panera Proposal Sweeps
Hey lovebirds! If you get engaged at a Panera tomorrow, we might cater your wedding . . For free.

Click for official terms and conditions: bit.ly/2EwjGYQ
#ValentinesDay #VDay #PaneraProposalSweeps
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Who would want Panera to cater their wedding? If someone wants subpar food that is over priced I can make 10 dollar PB&J’s thrown together with the utmost IDGAF skill. Panera your food sucks, no one is going to want this.

1 week ago   ·  46

51 Replies

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Nothing says romance like broccoli cheddar soup, am i rite??

1 week ago   ·  38

8 Replies

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I got engaged at Panera. I met my husband there. He was the catering director and I was a line cook. Will you cater our dinner😁

1 week ago   ·  32

6 Replies

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This is the worst idea ever. People should not propose on holidays, especially an overrated holiday such as Valentine's Day that essentially serves no other purpose than to try and force people to spend money to 'prove their love'. People should not propose on a holiday because a business says MAYBE if you do it here we'll cater your wedding. I hope anyone proposed to tomorrow in your stores says NO and has some respect for themselves.

1 week ago   ·  12

15 Replies

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marriage is a sacred institution not to be taken lightly but also I would 100% find someone to propose to me so I could get panera mac and cheese at my wedding

1 week ago   ·  17

1 Reply

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Panera I love this idea but how to keep people from abusing it is the question. I know some people at my stores location who would fake getting married just for the free food and gifts.

1 week ago   ·  10

15 Replies

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My first date with my, now husband, was at Panera Bread. We got permission from the corporate office to use the Panera Bread logo on little cards we attached on bagels and jelly gift bags we gave to our wedding guests as they left the reception. On the card I wrote the following poem: "Panera was the place of our very first date, it was love at first sight and we knew it was fate. Please enjoy the jellies and bagels made of bread, thank you for joining us today, the day that we wed." We hoped our guests would be thinking of us the next morning as they enjoyed breakfast. We go back to Panera Bread every year on the anniversary of our first date to the same location in Camp Hill, PA. We love Panera Bread!

1 week ago   ·  24

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My daughter and I love Panera bread but H’ville Road is too hectic for us! Will you be considering Weaverville as a future home for Panera ? ... We would love a Panera is our cozy town!

6 days ago

1 Reply

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I met my boyfriend when we both worked at Panera hahah but I dont think he would ever do this

1 week ago   ·  2

6 Replies

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Say hypothetically that someone's last name AND anniversary coincide with Valentine's Day... could it be an anniversary party catering? 😉

1 week ago   ·  1

3 Replies

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My favorite part about Panera catering is the excitement I get from wondering how bad they will mess up my order. It always such a rush before an important meeting to never know if they will have my food ready or not. I hope the lucky bride and groom get to experience the same thrill.

1 week ago   ·  1
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Taylor! Our post-high school summer dreams come true! I'm proposing to you at Panera. Cheddar Broccoli soup all around!!!!!!

1 week ago   ·  3

1 Reply

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NO. If you blow my romantic engagement at panera for a CHANCE to get free catering... you suck and im saying no.

1 week ago   ·  4
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Imagine it. The day has come. He looks into your eyes with love. He slowly drops to one knee. The box opens and you eye see the ring for the first time. You’re so overwhelmed by emotion you can barely hear it...”Will you marry me”....at Panera...the one by the mall...during the lunch rush...afterward, you go back to eating your Pick 2. Sounds magical.

1 week ago
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My now fiancé proposed to me at Panera on Wednesday! We met there he was a shift supervisor and I was a customer. After he proposed the salad he made me the night we met was waiting in the booth I sat in. #paneraproposalsweeps

1 week ago
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Sara Moyer will you marry me? 😂 lets go to Panera haha

1 week ago   ·  2

6 Replies

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Can you imagine doing this at Albany panera lmfao Joshua

1 week ago   ·  3

6 Replies

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Amanda Peables, Shauna Painter.. we should all get engaged here tomorrow, since this is where we fell in love 😍😂😂 Tomato Soup and extra Croutons for all!!

1 week ago   ·  1

1 Reply

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Stacey Syperski Propose to me and we can demand Tomato Mozzarella Panini's to be catered at our wedding!!

1 week ago   ·  2

3 Replies

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Kyle Zander you couldn’t have waited?!?! 😉😘

1 week ago   ·  2

2 Replies

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Madison Rae Reineke ok can we make this happen for free panera

1 week ago

3 Replies

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Nicole King, Mike didn't propose to you at Panera or marry you at Denny's, so I would question whether he actually loves you at all.

1 week ago   ·  1
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I had a very small ceremony at my home (like fewer than 10 people) and had it catered by Panera Bread. It was perfect!!

1 week ago   ·  2
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Lauren just read the comments lol

1 week ago   ·  2
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Cole Allen on my way to Oklahoma rn so we can do this

1 week ago   ·  1
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They were great...until they changed to over easy eggs, which drip all over when you try to eat the sandwich. For the record, I love over easy eggs...when I eat them with a fork. #menuredesignfail

1 month ago   ·  11

15 Replies

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What is happening here? I've been a loyal customer for many, many years! And recently, everytime I come in, there's been changes to the food/menu. The tuna sandwich on honey wheat has been my "go to" and one of my favorites on the menu. However, ordered one today and it looked like this! Not the tuna I am used to getting. This "New" sandwhich has barely any tuna, pickled onion, cucumber and arugala? Yuck! Very disappointed....😔🤢 I love Panera, but I get the feeling I won't be a customer much longer....

2 weeks ago   ·  1

6 Replies

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Oh look, that bread is toasted! Lucky for them because I was just told at Panera in Avon Ohio that they refuse to toast a bagel prior to putting my tuna salad on it. They will throw the entire completed tuna sandwich on the grill press (gross) but "policy" dictates they can't toast a plain bagel first before making the sandwich. I even spoke to the manager and she dug in saying she wouldn't toast the bagel first because of allergies. What?? How does toasting a bagel prior to making the sandwich contribute to allergies?? Every time I go to Panera, it's a ordeal. An expensive ordeal they always seem to mess up.

1 month ago   ·  2

6 Replies

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Hate that they took away the breakfast sandwiches that don't have runny yolk mess...used to get their egg and cheese ciabatta sandwiches multiple days a week for on the go eat with no mess breakfasts for work and kids' activities. Not everyone has time to sit down with knife and fork to eat this messy new version. Panera is no longer our go to breakfast place!

1 month ago   ·  2

3 Replies

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LOOKS NICE but what do you really get besides good bread? I am a 68 yr. old Grandma who worked hard all day at a cancer support center, then picked up my 7 yr. old grandson and took him to his Karate lesson, and then took him home. Now time for me - dinner - where? Ah, hot soup and 1/2 sandwich at Panera! To go! I ordered Frontega chicken. I’ve had it before but never like this! I have celiacs disease so I removed the bread. I didn’t expect that a tablespoon of shredded chicken would constitute a half sandwich! The receipt said: “Accuracy matters. If your order is not right, please let a manager know.” I called and told the manager what I received. She said: “That’s strange” (in a doubtful voice) and “well, can you come back and we can replace the sandwich?” This Grandma just made it home on a cold winters day - I was not going out into the cold for a HALF SANDWICH! I told her no. “Well, I SUPPOSE we could put you on our customer courtesy log and when you come in again, we can deduct the cost.” How generous! No thanks, Panera! For $9.09 I got soup and very little else. So very disappointed!

2 weeks ago

1 Reply

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Yuck. Tried to get the new scrambled egg sandwich from Panera Bread... It was cold and congealed. Cheese not melted, not even near the egg. The bun was even burned on top. Really gross.

2 weeks ago

2 Replies

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How do You serve customer with burnt bread

3 weeks ago

4 Replies

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Our Paneras are out of cream cheese. Why?

2 weeks ago

4 Replies

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This is the quality at the Wentzville, MO location. I guess I'm lucky to even get egg my husband didn't even get an egg.

1 month ago   ·  1

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Used to love Panera but since moving to Richmond VA I have been so disappointed with their quality. Don't know if it is just the stores here or a general trend. I ordered delivery today at work and it was over 10 mins late...not a big deal but I the terrible part came after the driver left and I opened my food. This was the Frontega chicken sandwich I received. This sandwich is $5.39! It was not big enough to be half...more of a little sandwich "wedge." I asked to add cucumbers and there were two tiny cucumber chunks. Luckily I had also ordered turkey chili, which was delicious, but all they had to do was heat that up so I guess they couldn't go wrong. Including delivery and top, I paid over $15 for this sandwich and a cup of chili.

3 weeks ago

1 Reply

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So sad. Black avocado. Won't come back to this panera.

3 weeks ago

1 Reply

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Is it true that you aren't bringing back cream cheese? An employee told a friend of mine that you aren't searching for a new vendor to replace the cream cheese & won't be selling it anymore.

3 weeks ago

2 Replies

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Went to panera for lunch today. Ordered a half salad with extra dressing. I come home to find no dressing at all. Never again.

4 weeks ago

1 Reply

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I am continuously disappointed with Panera every single time I go.... the past 5 times I have gone, a few different locations, there is ALWAYS something wrong with my order. How hard is it to make a simple chicken Cesar salad without missing an ingredient.... there arnt that many.... but 5/5 times without fail there is something missing... not sure why I come back..

6 days ago
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So disappointed in your company. I applied for a fundraiser for our school on January 4th and never heard back within the promised 10 business days. Then I called yesterday to find out why the lack of customer service and left a message and I have yet to hear back from your company. Our school will be utilizing local companies and other chain restaurants that actually take the time to give back to their community and take the time to respond like Chick-fil-A and Freddy's. Our school is known for bringing in quite a bit of money at these events but we will be taking that money elsewhere

1 month ago   ·  1
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Panera please bring back your breakfast sandwiches. The new “design your own” are horrible...so bland. There’s no flavor. I realize I can choose to put one of the sauces on it but I don’t know what pairs well together...that’s what I love about you guys! You make fun, unique flavor combinations on your sandwiches...you have smart people on your team that make sure they taste good but now for breakfast there is nothing! Lunch is fantastic!...breakfast, bland. 😥

3 weeks ago
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Hello! Today I was ordering two sandwiches at the drive thru at Panera Apopka Vineland Orlando and my car would not start. Right there, at the drive thru booth...The employees came outside to help me, they tried everything and nothing worked. So I had to call AAA and I had to wait for a tow truck. I would like to thank everyone for being so helpful and understanding. They went above and beyond to help me and they even gave me my sandwiches for free...Thank you all so much and sorry for all your trouble!

2 weeks ago
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Was totally shocked with the price I just paid for lunch of a pick 2 soup and sandwich with regular tea today. Almost $13 for a small soup bowl and 1/2 sandwich is totally ridiculous. Panera Bread has consistently increased prices and now has become a luxury that I cannot afford!!

2 weeks ago   ·  1
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I absolutely love Panera! I have been a loyal customer for years. This morning I tried to order my favorite breakfast sandwich (Asiago bacon, egg and cheese) for rapid pick up. I couldn’t find it, on the online menu and it seemed like it had been replaced by a different bread : ( The employees, at my local Panera, in New Milford CT, had been making it special for me, for months at the drive thru and I didn’t even know it! Love those guys : ) I tried the new sandwich and it’s very bland. I can actually make those at home. So not worth it, especially for $5.00!!! I’m extremely disappointed. Please put it back on the menu.

1 month ago   ·  2
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Well, I'm done with Panera. I went in to check my loyalty program data. Fixed a phone number. Added a phone number. Still would not take my number this morning. I don't have this kind of time - this is the last extra time in my life I'm taking with this place. Plus, you made the breakfast sandwich, which was my go to, switch to a runny egg. I know there are people who like raw egg dripping down their sandwich (and their shirts), but there ought to be an option for the same kind of fully cooked fried egg (not scrambled) you used to have. My office only caters lunches for meetings from Panera. I'm going to start bringing my own. Done. Finis.

2 days ago
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Hey Panera... thanks for changing to “scrambled” eggs instead of your poached and fully cooked eggs. I LOVE it when I watch workers pour my “fresh” eggs out of a milk carton. Gross.

4 weeks ago   ·  2
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I should make clear - this is both my favorite breakfast place (I'm there most Saturdays, and at least three times every vacation week I have (and i have 7 weeks) and my very favorite breakfast sandwich from ANY food place, lol.

1 month ago   ·  3
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Please open a Panera Bread in Lexington, Virginia, where unfortunately there are very few restaurants that offer down-to-earth food. There are TWO universities in this small city: Washington & Lee University and Virginia Military Institute.

1 month ago   ·  1

1 Reply

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Please consider lowering the sodium content in your dishes. The majority of them are way too high. You say that you have clean food, right? It's really unnecessary and disappointing.

7 days ago
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Well I can tell you the store in Fenton Missouri doesn't serve food that looks like this they don't honor your wishes and the manager Grace does not know the meaning of customer service you might want to look into some training for that manager in that location. Very sad you cannot get the order correct when you go in person let alone order online. What a joke because I called your customer service number ask to speak to someone over this district and I was told I can only give out a first name our district managers do not have any contact with customers that's not their job if that isn't their job then I don't know what is they should want to talk to their customers to find out what is working and what is not working. Panera does not deserve my money. And to top that off it I was told they could put a request in for the district manager to contact me but he is under no obligation to contact me what a joke.

1 week ago
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New breakfast sandwiches are gross. I never leave comments about stuff like this, but Panera used to have the BEST breakfast sandwiches. The scrambled eggs taste like dirty tub water, and nobody wants an over easy egg for a sandwich. There was green gunk on the bottom of my roll. Looked like maybe some kind of soup or something. Increasing prices with decreasing quality.

1 month ago   ·  9

4 Replies

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We went to Panera last night in Richardson , TX in Campbell. Very bad service. Were told NO baguettes. Then ordered soup inna BREAD BOWL. Told AFTER we paid, NO BREAD BOWLS. Soup bowls not even half full. Restaurant filthy And service very slow. How does a BREAD restaurant run out of bread on a weeknight at 7:30???? Last visit there for us!

1 month ago

1 Reply

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“We cannot make a fried egg, only over easy, because of our equipment “ What?? That’s the most ridiculous thing I’ve ever heard....

1 month ago   ·  1

1 Reply

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Ok so I ordered a Bacon Turkey Bravo. What is this? I ordered it to take home. I got this “sandwich” at the Panera in League City. Come on Panera........ maybe some quality control is in order.

1 month ago

3 Replies

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Here is my “salad” I paid $3.99 for literally 1 leaf of lettuce. The dressing container is taller than the lettuce and you can see the bottom of the container. SUPER disappointed and it was to go so I didn’t see it until I was back at work.

4 weeks ago

2 Replies

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This was my sandwich at the Whitehall Commons Panera. Great, huh? I won't be eating there again.

2 months ago

4 Replies

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I love panera bread but I have a complaint to make. I live under 2 miles from my Panera bread but wont delivery to me. So I was playing around and a adress that is about 10 miles away and they have to drive through my area will delivery to that address but not mine. Really Panera bread.

1 month ago   ·  1

1 Reply

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I used to like Panera until they redid the store, removed the prices from the menu, took away the self clean up area/ garbage cans and started asking for tips.

2 months ago   ·  2

3 Replies

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I always loved Panera, however, recently, I was at the Airport Rd Allentown Pa store for lunch, ordered the Pick 2, my tuna salad sandwich was all bread and very little tuna, my friend thought I just ordered bread, I returned it and they gave me a pre-measured plastic cup of tuna to add to my sandwich, plus, I had a mug of coffee that was full of coffee grounds, they made a fresh pot but I was very disappointed. The servings are definitely smaller, however, the prices are not.

1 month ago

1 Reply

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How many people bought gift cards with the bonus card? not happy got them as a Late Christmas gift (sickness in family didn't do Christmas until Jan 20th) went to Panera today and they expired yesterday -- Cant believe Panera doesn't even give you a month :(

1 month ago
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By the way, why won't you allow actual reviews? Why do you force people to post their bad experiences in the comments rather than posting a number rating? The portions are smaller, the prices have skyrocketed, and getting an order right is an ordeal yet how can you know people are dissatisfied without any real review metrics?

1 month ago   ·  4
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Every year I buy my assistants Panera gift cards for Christmas presents & I enjoy the bonus card deal for myself. This year I was surprised to see that the bonus was not offered. I mentioned this to an employee a few days ago & she informed me that the deal was offered this past December. I'm miffed, I spent $150.00. Now I'm going to scramble to find the receipt. I did use my Panera reward # & a credit card so I'll check those too.

1 month ago
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A whole sandwich, or pick 2, with a small soda and .99 cent cookie is now the better part of 15 bucks. Love the food, but can't afford it.

2 months ago   ·  5
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I really do not like the change to the scrambled egg on the ciabatta bread. I don't like scrambled eggs, it was perfect the way it was before with the whole egg UNSCRAMBLED on the ciabatta with the cheddar cheese. The Scrambled egg doesn't even come close. Also if I want an unscrambled egg on the ciabatta bread I have to spend a dollar more. That's ridiculous, I am also not a fan of the rolls that the fried eggs come on. I have been eating the sandwich for about 10+ years and I am not happy with the way the egg sandwiches are now.

2 months ago   ·  4
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Got two cookies from Panera Bread today they were both hard as a rock don't get me wrong I like Panera Bread they do have really good food had a craving for a cookie bought two of them they were unsatisfactory

2 months ago
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I just picked up the order I placed an order online at the Rosenberg, TX location. I paid $15 for a cup of soup (chicken and wild rice) that was cold and the only thing visible besides the broth were a few slivers of carrots. Do you grind up the chick and rice? Ugggh! The turkey and avocado sandwich had absolutely no taste! I will never go back to another Panera Bread!

2 weeks ago
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Still enjoy the lunch menu options, but we were really disappointed when Panera redid the breakfast sandwiches. We don't like the new way of preparing the egg and the sandwiches choices they have. PLZ go back to your old breakfast menu!

1 month ago   ·  2
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Are there any plans to open a Panera in Downtown Dallas? I work there now and miss having a Panera nearby. It would be a great place for one! 150,000+ office workers, 10,000+ residents, and thousands of hotel rooms call Downtown Dallas home. Somewhere on Main St or Elm would be great!

3 weeks ago
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Panera Bread at the Mooresville NC location quantity sizes are diminishing. Several times ordered a large bowl of soup and they place a cup size in an illusional larger bowl. I just relo here and my previous location Gainesville would serve a large requested paid for bowl full as it should be. My visits there are fewer and fewer. Seems this location franchise owner serves less or that the allowable list they choose is the lesser amount served to customers. Shameful!

2 months ago   ·  2
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Why are my rewards so lackluster? It used to be that every few rewards or so I got a free pick two or main dish. Now it's usually a dollar off a beverage or a dollar off a pick two. For the amount of money I spend on a meal each time (usually 10-12 bucks) you'd think I'd get something substantial every once in a while. Something to consider!

1 month ago   ·  1
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Went to Panera Bread in Mooresville, NC for dinner and they were out of baguette bread at 7:12. How is that even possible at a bakery? They were also out of clam chowder soup and butter. Dinner was just not the same. #panerafail #verydisappointed #panerabread

2 months ago   ·  1
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I am reading the comments,I say there are,Panetas and Paneras, The one in Humble has a great service, fresh food and a calm atmosphere..In San Antonio they are ok but not as pleasant

1 month ago   ·  1
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The Cape Girardeau, MO Panera is a wonderful place. The employees make an effort to see that orders are correct. They’re great! The overall manager is probably responsible for making sure that employees have good attitudes and make the food correctly. He hires happy, fun, and hard working people, and leads by example. However, he can’t fix what corporate breaks. I loathe over easy eggs. I haven’t tried the scrambled because the brioche doesn’t look great. I can get a better egg sandwich at McDonlads for a lot less money. How hard can it be to cook the eggs either over easy or well done, depending on customer choice? Fortunately, Panera still has bagels that the employees toast to order, and the coffee is good.

1 month ago   ·  1
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I have been to 2 locations in the last few days & both were OUT of the Chai Tea Latte ‘mix’. That’s the ONLY reason I went to each location! VERY DISAPPOINTED!

2 months ago   ·  1
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How come your food is so expensive and you have to clear your own table? McDonalds chocolate mocha is 1/2 your price, but the old man likes Panera for reasons I don't understand. He's paying; I go along

2 months ago   ·  1
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Panera Bread is with CNBC.

CNBC Interview with Ron Shaich
It’s been a busy week! Catch Ron on CNBC talking about all the big changes happening at Panera Bread.
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This is disgusting, I ordered at drive thru and my salad box wasn't even 1/2 full. Out of bread bowls at 6:30 in the evening also! Kokomo Indiana location😡😡😡😡

3 months ago   ·  4

9 Replies

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Can you change the amount of veggies you put in your Mediterranean veggie “sandwich” please. This is the joke of a sandwich I received for $10 yesterday! 😡🤬

3 months ago   ·  15

29 Replies

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Definitely noticing a trend in these comments! Today we ordered the Italian sandwich expecting the first picture and instead receiving the second! Guess Panera is succumbing to the stereotypical fast food chains mentality- sacrificing quality of food for quantity of stores

3 months ago   ·  6

5 Replies

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Tell the CEO about this location 5300 Lankershim Blvd North Hollywood, CA 91601 United States I go there this morning to have a Coffee and Pastry to read morning news. The Tables are just FILTHY!! I kindly ask the lady wiping down tables near me to wipe off a table down so I could sit down she completely ignores me and i repeatedly asked her to do it she continues to ignore me her name was Maria. Then five minutes pass so I do it myself, simple problem solved. I see her again she tells me to talk to a Manager? Really?? So i have to go talk to a Manager now just to get a simple table wiped down?? So the Manager comes out and says I am Miguel Hernandez i tell him what the problem is, he can barely speak English and He is telling me now to go up to the Front next time by the registers and find a Manager to have your table wiped down??? 🙆🏻‍♂️😲🤔 So I say to him that is ridiculous! Then he tells me because sometimes people are scary ?? I tell him wow your patrons are so scary They come here pay for their food and would like a nice place free of filth to sit down and eat. So scary lol! These people have a three star rating on Yelp for a reason just a horrible location with horrible people with the absolute worst customer service skills in the world that work here.

3 months ago   ·  1

7 Replies

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What a joke Panera "customer service" is. I sent in a complaint to Panera about a manager's behavior and received an automated email that I would be contacted by a Customer Care Specialist "soon." Four days later I received an automated survey to provide feedback on my experience with the Customer Care Specialist. NO ONE contacted me! So you can imagine what my response was to their survey. LOL.

3 months ago   ·  3

2 Replies

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Over 7 bucks for Thisbe TINY salad and they DID NOT PUT CHICKEN IN IT. Seriously, what’s the problem?!

2 months ago   ·  3

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You should be ashamed of yourselves...ripping people off with the prices you charge for a measley 2 slices of bread.!!! Lost a customer !!

2 months ago   ·  4

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I love Panera. However, the location I go to is convenient but, every time I go there my order is ALWAYS wrong. Doesn’t matter if I dine in or carry out or what I order or what time of day it is. I’ve been promised a card in the mail and never get it.

3 months ago   ·  7

7 Replies

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I sure hope Ron fixes the portion sizes!!!! I'm so dissappointed...... I could go to Corner Bakery for all of this mess & my cookies were hard as rocks to put the icing on the cake!!!!

1 month ago   ·  1

5 Replies

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Worst manager in north Babylon Long Island !!! He snatches a paper off my 3yr old hands yelled at her !!! He should definitely be fired !! They definitely lost me as a customer!!! Very disappointed

3 months ago   ·  2

5 Replies

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I went through your drive thru (Avon Indiana) and ordered a Chicken Ceaser salad about a month ago. When I returned home my order was wrong. I called your store and spoke with a female who took my name and said next time I was in I would be given another salad complimentary . Yesterday I came to your store(drive thru) to receive my salad and was told that "you don't do that anymore" and "who told me that" and " you only have 2 weeks" by your obnoxious drive thru girl who couldn't even talk to me because she was constantly talking to her coworkers. I've always liked Panera Bread but I will no longer give any of my money to your company due to bad service and rude employee. You made my order wrong and you couldn't even make it right, so basically I wasted my money. I'll take my Money down the road to Chick-fil-A where it's cheaper and they have awesome customer service.

2 months ago   ·  2

1 Reply

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Why are you adding additional costs not shown on the receipt for purchases? How does this add up? What type of math does your computer system use?

2 weeks ago

3 Replies

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This was las night at the Panera Bread on Goldstar Blv., Worcester, MA. There were flies alll over the pastries.. gross!!!

3 months ago

1 Reply

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I tried to enter a receipt today and it does not let me do it . It is for this month and the message I get is that I can only enter 4 receipts per month but I have only entered 2 and it does not say it in the rules so I could not get credit for the visit.Please help .

1 month ago

2 Replies

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just horrable . in wellington , florida last night . Really ??? could not eat my 5ake home dinner .. :( they have gone down hill

1 month ago

2 Replies

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One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Panera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location 689 Howe ave cuyahoga Falls Ohio 44221! I will never spend my money with Panera again

2 months ago

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My panera soup had two pieces of what appears to be plastic in it. Totally ruined my lunch. I am a big fan of Panera bakery stores, especially the soup, so i decided to try the pre-package soup i found at BJ wholesale, but turned off by my find. Quality Control needs some improvement. 🤮 .

4 weeks ago

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How about changing the way you make your grilled cheese sandwiches? Was this a joke? About 6 shreds of cheese on the sandwich.

2 months ago   ·  1

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I sent a customer comment on Wednesday and never heard back. I usually love Panera....but this week I went to the drive thru and received this. Tasted terrible and ended up throwing half of it out. I shouldn't have to pay money for food that tastes/looks like this.

2 months ago

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I love Panera but had a very bad experience with them. This is what my salad looked like and my sandwich looked worst. I called the store and the manager did say they would replace my meal but the thought of someone not caring and knew I wouldn’t be able to bring it back that night because the store had closed is a big turn-off.

3 months ago

1 Reply

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I haven’t been in for a long time because I haven’t been impressed with the changes and I came in today and was justified in staying away. I ordered a lemonade. I assumed I would get a traditional lemonade. I was given something with agave in it. I cannot consume agave because of a medical condition. You’re not doing any favors by not disclosing up front. I went back to the counter to ask about it and was dismissed with “This is regular lemonade” when I said I cannot drink it because of the agave so I asked them to throw out the drink and give me the cup back so I could get water I was just given a new cup. Now I didn’t ask for a refund for something I didn’t consume so maybe it’s my mistake for not asking but it should have been offered. This is the Last time I will come in unless someone else is buying.

2 weeks ago

1 Reply

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Hey Panera Bread, why are you charging me 6.7% sales tax on my order when it’s 5% sales tax in my community. That would be called fraud...

1 month ago

1 Reply

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I placed an online order and for the 5th time in a row something was forgot from my order. I placed my order at the panera bread in Fontana on Summit Ave and I have called the number 909-646-9900 for over half an hour now and nobody answers it just keeps ringing and then goes dead. I ordered a large mac n cheese and never received it. I don't know who runs this place but it doesn't seem too difficult to train employees to check off the receipt as you put the order in the bag and I am not exaggerating they forget something every single time I even told my wife to check the order and of course she didn't I would never recommend the Fontana store for pick-up ever and they don't answer the phone so good luck voicing any concerns or even communicating that they forgot an item again

2 months ago

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Whats the deal with me not getting my check. I was suppose to be paid the tuesday before last and nothing! i called the office and left a voicemail. also i got terminated for not calling in when i absolutly did. The woman who i worked with started when i did and would walk out mid shift and got to come back next day. -johnston iowa

2 months ago

1 Reply

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Do the big changes include not serving your customers rotten apples? Because this is the Apple they gave my gf with her meal today. 🤢😡

3 months ago

1 Reply

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More vegan options, please! Better for health, the environment and, of course, the animals used and abused by the food industry. Thank you!

4 months ago   ·  21

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Soup when it came to my table 3/4 of the way empty. Inquired and was told for $5.49 this is what you get. Never again! Total rip off!

3 months ago   ·  7

7 Replies

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Your prices skyrocketed. My spouse and I would eat here 1-2 twice a week. Last time we came, we paid $43 for two sandwitches, two drinks and two soups. WOW! You are not a restaurant. Your prices are off the roof. Eating clean doesn’t justify Cheesecake Factory billing. Will find other places to eat.

2 months ago   ·  7

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Why am I being asked to tip? I have to get my own drink, utensils, and half the time my to go order is not correct. Are your employees being paid server wages or minimum wage?

4 months ago   ·  11

11 Replies

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I'm pretty sure the Broccoli Cheddar bowl I ordered to go just now was not a bowl but a cup. It was pretty small and fit I to your smallest paper bag. I use to love Panera Bread, but every time I order to go it seems smaller.

4 months ago   ·  13

11 Replies

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not a pretty sight and was around $9 .and not anywhere near enough to eat the portion of so tiny, if I had looked in the bag before I left I would have returned it. Never again. I use to love Panera.

3 months ago   ·  8

5 Replies

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Just got back from Panera at Arrowhead Towne Center.I ordered my sandwich and a cookie. Looking down to pay I couldn't help but notice the front counter was filthy. Dust that was days old, jelly, water rings and lots of crumbs.I told the gurl and her ansewer was a manager would come and clean it! I waited too long for my sandwich and she told them to hurry up. I take my bag and go to get a table and there is no cookie in my bag I paid for.I went back and got my cookie. I sit down to eat and it is obvious why I waited. My flat bread sandwich was burnt.I left. I will never go back to that location again.

4 months ago   ·  5

6 Replies

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Be careful! These “fresh” hot soups seem to come out of a bag and not watched very closely. Found this in my soup today 😩😷

2 months ago

4 Replies

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I love panera bread but I have a complaint to make. I live under 2 miles from my Panera bread but wont delivery to me. So I was playing around and a address that is about 10 miles away and they have to drive through my area will delivery to that address but not mine. Really Panera bread.This make no sense who comes up with this. Its not like you are delivery hot food! Glade pizza delivery companies dont use this system or I would never get a pizza.So the house next door they will come and delivery. Should ask my neighbor to have it delivery and I will pick it up. Here is map of the delivery map. They even cut and encircle a area from delivering.

1 month ago

3 Replies

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When are you guys bringing back the black bean soup? (It's the only soup on the menu I can have)

2 months ago   ·  1

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Wish I could’ve enjoyed my squash soup...instead mine was delivered with some extra garnish.

2 months ago   ·  1

5 Replies

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Just got home with my bowl of cream of "chicken" and wild rice soup. If I hadn't had it before I wouldn't even know it's supposed to be a chicken soup. There's practically no chicken in it. There were two or three minuscule, not even a bite pieces. They're like the same size as the wild rice. Wtf? Oh and took a video of you want to see. I hunted for like a minute to find just those pieces.

3 months ago   ·  2

3 Replies

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Just paid 5.49 in Henrietta NY for 1/8th of a bowl of soup 🙄 Soup is good, but just a tease. Not happy.

4 months ago   ·  2

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I am a huge fan of Panera Bread, but you guys have changed so much and it's not for the better. You changed the chicken salad, (yuck grapes and nuts) you want good chicken salad, stick with your original recipe (spicy and zesty) and offer the option of grapes, nuts or cranberries as a mix in. Today... today, i think has been my least favorite change, your french onion soup smells like hospital food, and tastes like a beef barley with too many onions. YUCK Lets get back to some of the old favorites.

3 months ago   ·  2

3 Replies

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Grabbed a sierra turkey sandwich to go today from the Bethel Rd. location today in Columbus, OH. Not only was the sandwich missing the chipotle mayo on the sandwich but the half of the lettuce was browning as well. Wish I would have gotten my receipt to help address the issue.

2 months ago

1 Reply

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Panera use to be delicious, but has really declined here in Springfield Mo. way over priced for servings, service and quality. Wasn’t always that way, it’s really too bad.

4 months ago   ·  11

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Do you have a rewards program card?

2 months ago

4 Replies

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Mac and cheese with a black hair in I‎t at the Panera in Surprise AZ! Disgusting! The girl in the drive through was also super rude! You can keep your hot hairy soups to yourself.

3 months ago   ·  3

1 Reply

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In the past, you've had a variety of broth bowls such as the Wonton Bowl and the Chicken Sacchetini bowl. Are there any plans for either to be added back anytime soon?

2 months ago

1 Reply

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Be careful eating here I got an Italian sandwich bit into something that resembles a little Stone and ended up hurting my tooth. I saved whatever it was and I still have to go to the dentist and make sure it didn't cause any fracture or anything but I did contact Panera and they just swept under the rug and didn't contact me back

4 months ago   ·  1

3 Replies

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Is your soup the same soup in the grocery store that says Panera potato soup

2 months ago

1 Reply

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Panera Bread .. Sure wish that the black bean soup was on the winter menu (we're vegan .. so although the squash soup looks good, I'll pass on it)

4 months ago   ·  12

25 Replies

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Truly a sad state of affairs... I am on the road A LOT for work. I averaged eating at Panera 8/10 times a week (always lunch and sometimes dinner). They have totally gone downhill... Service used to be great (no more). Food used to be consistent (no more). Every time I go in, they are “out” of something that I’ve ordered. They have several items on the menu that they no longer serve. This used to be my “safe place”. Haha! No longer... Panera is officially off my list. Sad because I LOVED them before! Healthy and friendly... now I have to go back to bull$hit Chick-fil-a. Food is bad but, at least they’re friendly and consistent with food and menu items. I will miss you, Panera! (I hate breakups)

2 months ago   ·  3
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Panera Bread, do you typically return customer complaint emails? I sent one 2 days ago (via your website's online form) after a terrible experience I had recently (yes, regarding soup & more) and I have yet to hear anything back 😣

2 months ago   ·  2

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Any plans to put a Panera in Russellville, Arkansas? I was at the one in Conway today and I love it, but it's 40 miles away! 🙁

4 months ago

1 Reply

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