panera-bread

Panera Bread Bakery Cafe

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Panera Bread Bakery Café 39.042056, -94.593824 Events & Updates

Address:

 4700 PennsylvaniaKansas City, MO 64112

Contact:

 (816)931-8181

Hours:

 Mon – Thu
6:30am – 9:00pm
 Fri – Sat:
6:30am – 10:00pm
 Sun:
7:30am – 7:00pm

Website:

www.panerabread.com

panera-bread

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I like Perera Bread too - will avoid romaine lettuce tho.

1 day ago   ·  1

1 Reply

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I am really regretting getting a salad at Panera yesterday after reading about a possible connection between Panera and the recent romaine lettuce e coli outbreak. When will you address this in your newsroom or here?

1 day ago   ·  1

2 Replies

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Will not ever go to a Panera again my chicken chipotle avocado melt was so nasty 🤢 had tasted like can chicken which only had a very small amount of it and my avocado was black like why would this nasty sandwich be $7 besides it’s so small it’s nasty 🤢. I really feel like u should get me money back

22 hours ago

1 Reply

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Is that romaine on the sandwich? Pandemic level e coli outbreak, and your PR response is radio silence. Looking forward to your Chapter 11.

3 days ago

3 Replies

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Panera Bread, When is the strawberry poppyseed chicken salad going to be back on the menu??

3 days ago   ·  2

3 Replies

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One of my favorite places to eat! So good and so healthy!

3 days ago   ·  2

4 Replies

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ugh. one of the reasons I dislike getting to go orders, I only get half he serving I would when I’m in the store - at least that’s what it feels like. this is a lentil quinoa bowl, I got half a bowl’s worth, IF that. it’s just disappointing. 😐

3 days ago

3 Replies

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My hangout in the morning. Great Coffee

3 days ago   ·  1

1 Reply

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Was disappointed in my experience today my sandwich was half the size it usually is. When I complained was told SORRY

3 days ago

1 Reply

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Just visited Little Rock location #2856 and had a terrible experience. Filthy bathrooms, rude, slow service. Ordered a bagel to go, no one else in line and it took 10 minutes to receive! Also, employee scratching her head/hair just prior to getting food🤢 Disgusting!!

2 hours ago
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Took four hours and several phone calls before we got our food which was wrong . Then we were promised it would be free and then they charges the card. Promised pastries that we never got. Never again!

21 hours ago
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Enjoy the green goddess salad house made dressing real Greek yogurt made everyday.

3 days ago   ·  1
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Oh look! A half-filled cup of soup for $10! Solid choice for a cover photo.

1 day ago
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Had the Broccoli cheddar soup today yumo

3 days ago   ·  1
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Yes, good morning.... Awesome inspiration, creative thanks!

3 days ago   ·  1
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Thanks for the photo. Reminds me I have Panera soup in the fridge. Lunch will be yummy, today! :)

3 days ago
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I totally agree...the hazelnut!!!!!! Love it

3 days ago   ·  1
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Come to the Big Island of Hawaii. Panera would do great here.

2 days ago
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Love the broccoli cheese soup.

3 days ago   ·  1
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3 days ago   ·  1
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Good broccoli cheese soup!

3 days ago
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I love Panera bread

3 days ago
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Your black bean soup is so good !

23 hours ago
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Hey Panera... thanks for changing to “scrambled” eggs instead of your poached and fully cooked eggs. I LOVE it when I watch workers pour my “fresh” eggs out of a milk carton. Gross.

3 months ago   ·  10

6 Replies

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They were great...until they changed to over easy eggs, which drip all over when you try to eat the sandwich. For the record, I love over easy eggs...when I eat them with a fork. #menuredesignfail

3 months ago   ·  18

18 Replies

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Hate that they took away the breakfast sandwiches that don't have runny yolk mess...used to get their egg and cheese ciabatta sandwiches multiple days a week for on the go eat with no mess breakfasts for work and kids' activities. Not everyone has time to sit down with knife and fork to eat this messy new version. Panera is no longer our go to breakfast place!

3 months ago   ·  6

3 Replies

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LOOKS NICE but what do you really get besides good bread? I am a 68 yr. old Grandma who worked hard all day at a cancer support center, then picked up my 7 yr. old grandson and took him to his Karate lesson, and then took him home. Now time for me - dinner - where? Ah, hot soup and 1/2 sandwich at Panera! To go! I ordered Frontega chicken. I’ve had it before but never like this! I have celiacs disease so I removed the bread. I didn’t expect that a tablespoon of shredded chicken would constitute a half sandwich! The receipt said: “Accuracy matters. If your order is not right, please let a manager know.” I called and told the manager what I received. She said: “That’s strange” (in a doubtful voice) and “well, can you come back and we can replace the sandwich?” This Grandma just made it home on a cold winters day - I was not going out into the cold for a HALF SANDWICH! I told her no. “Well, I SUPPOSE we could put you on our customer courtesy log and when you come in again, we can deduct the cost.” How generous! No thanks, Panera! For $9.09 I got soup and very little else. So very disappointed!

2 months ago

1 Reply

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Yuck. Tried to get the new scrambled egg sandwich from Panera Bread... It was cold and congealed. Cheese not melted, not even near the egg. The bun was even burned on top. Really gross.

2 months ago   ·  1

6 Replies

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What is happening here? I've been a loyal customer for many, many years! And recently, everytime I come in, there's been changes to the food/menu. The tuna sandwich on honey wheat has been my "go to" and one of my favorites on the menu. However, ordered one today and it looked like this! Not the tuna I am used to getting. This "New" sandwhich has barely any tuna, pickled onion, cucumber and arugala? Yuck! Very disappointed....😔🤢 I love Panera, but I get the feeling I won't be a customer much longer....

2 months ago   ·  1

6 Replies

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I just went and purchased bagels and cream cheese, and was told you no longer carry your amazing whipped, flavored cream cheeses and the only thing I could get was this crap. WHY Panera, WHY? That was 80% of why I even bought you're bagels or shopped there. Otherwise, I'd just purchase the asiago cheese bagels and Philadelphia cream cheese at Costco. Please Panera, tell me I got the wrong information and this is just temporary. I posted this to my FB page to see if anyone else was getting this horrible news. You're cream cheese is one of the products that really made you special and made you stand out. I'm baffled by this. 😔

2 months ago

7 Replies

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Just had brioche breakfast sandwich..totally not worth the 5 dollars I just paid for it. I was so disappointed. The sandwich looked nothing like the commercial. Very sad and disappointing.

2 months ago   ·  1

1 Reply

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Our Paneras are out of cream cheese. Why?

2 months ago

5 Replies

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How do You serve customer with burnt bread

3 months ago   ·  1

4 Replies

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This is the quality at the Wentzville, MO location. I guess I'm lucky to even get egg my husband didn't even get an egg.

3 months ago   ·  1

3 Replies

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Hey, Panera Bread. Firstly, I’d like to say that I love your restaurants! Today though, My sister Caylee Rapp and I just had an unfortunate experience at your Tacoma Mall (Tacoma, WA). We both ordered bowls of different soups. Upon receiving our food, we both noticed that we had both received bowls of soup that were very lacking in portion. Both were at least 1/3 less than the usual portions. My sister ordered the low fat chicken noodle, and hers was mainly broth. She had a few broken noodles at the bottom, and a couple carrots. Upon asking your staff about the portions, and asking for them to fill it to where it should be, they rudely replied that it was the correct portion, and they wouldn’t do anything to help. After walking away, I could hear the two women talking behind the counter and laughing about the situation. I’m never the one to complain in public forums, but I felt very mistreated, and this was an extremely unusual experience for me at your restaurant. I would greatly appreciate your help with this unpleasant experience. Please contact me via messenger. Thank you.

2 months ago

3 Replies

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Hello! Today I was ordering two sandwiches at the drive thru at Panera Apopka Vineland Orlando and my car would not start. Right there, at the drive thru booth...The employees came outside to help me, they tried everything and nothing worked. So I had to call AAA and I had to wait for a tow truck. I would like to thank everyone for being so helpful and understanding. They went above and beyond to help me and they even gave me my sandwiches for free...Thank you all so much and sorry for all your trouble!

2 months ago
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Used to love Panera but since moving to Richmond VA I have been so disappointed with their quality. Don't know if it is just the stores here or a general trend. I ordered delivery today at work and it was over 10 mins late...not a big deal but I the terrible part came after the driver left and I opened my food. This was the Frontega chicken sandwich I received. This sandwich is $5.39! It was not big enough to be half...more of a little sandwich "wedge." I asked to add cucumbers and there were two tiny cucumber chunks. Luckily I had also ordered turkey chili, which was delicious, but all they had to do was heat that up so I guess they couldn't go wrong. Including delivery and top, I paid over $15 for this sandwich and a cup of chili.

3 months ago

1 Reply

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So sad. Black avocado. Won't come back to this panera.

3 months ago

1 Reply

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Was totally shocked with the price I just paid for lunch of a pick 2 soup and sandwich with regular tea today. Almost $13 for a small soup bowl and 1/2 sandwich is totally ridiculous. Panera Bread has consistently increased prices and now has become a luxury that I cannot afford!!

2 months ago   ·  2
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Is it true that you aren't bringing back cream cheese? An employee told a friend of mine that you aren't searching for a new vendor to replace the cream cheese & won't be selling it anymore.

3 months ago

2 Replies

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Went to panera for lunch today. Ordered a half salad with extra dressing. I come home to find no dressing at all. Never again.

3 months ago

1 Reply

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So disappointed in your company. I applied for a fundraiser for our school on January 4th and never heard back within the promised 10 business days. Then I called yesterday to find out why the lack of customer service and left a message and I have yet to hear back from your company. Our school will be utilizing local companies and other chain restaurants that actually take the time to give back to their community and take the time to respond like Chick-fil-A and Freddy's. Our school is known for bringing in quite a bit of money at these events but we will be taking that money elsewhere

3 months ago   ·  1
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I really do like the food at Panera bread. Not so much the price but the food is good. But my biggest pet peeve about Panera is the rewards program. It really burns me up to spend somewhere around $30 or more to turn around and get a measly one dollar off and espresso drink! This rewards program leaves a lot to be desired!

2 months ago   ·  1
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The new breakfast sandwiches are amazing. I get the over easy egg with bacon, and it's the bomb. I find it funny that so many people are complaining about the runny egg. Did you know that you can choose between over easy and scrambled? I bet if you ask nice enough, they would even be willing to do an over medium or over hard egg.

2 months ago   ·  2
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Panera please bring back your breakfast sandwiches. The new “design your own” are horrible...so bland. There’s no flavor. I realize I can choose to put one of the sauces on it but I don’t know what pairs well together...that’s what I love about you guys! You make fun, unique flavor combinations on your sandwiches...you have smart people on your team that make sure they taste good but now for breakfast there is nothing! Lunch is fantastic!...breakfast, bland. 😥

3 months ago
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I absolutely love Panera! I have been a loyal customer for years. This morning I tried to order my favorite breakfast sandwich (Asiago bacon, egg and cheese) for rapid pick up. I couldn’t find it, on the online menu and it seemed like it had been replaced by a different bread : ( The employees, at my local Panera, in New Milford CT, had been making it special for me, for months at the drive thru and I didn’t even know it! Love those guys : ) I tried the new sandwich and it’s very bland. I can actually make those at home. So not worth it, especially for $5.00!!! I’m extremely disappointed. Please put it back on the menu.

3 months ago   ·  3
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Well, I'm done with Panera. I went in to check my loyalty program data. Fixed a phone number. Added a phone number. Still would not take my number this morning. I don't have this kind of time - this is the last extra time in my life I'm taking with this place. Plus, you made the breakfast sandwich, which was my go to, switch to a runny egg. I know there are people who like raw egg dripping down their sandwich (and their shirts), but there ought to be an option for the same kind of fully cooked fried egg (not scrambled) you used to have. My office only caters lunches for meetings from Panera. I'm going to start bringing my own. Done. Finis.

2 months ago
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I should make clear - this is both my favorite breakfast place (I'm there most Saturdays, and at least three times every vacation week I have (and i have 7 weeks) and my very favorite breakfast sandwich from ANY food place, lol.

3 months ago   ·  3
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Valentine's Day - Panera Proposal Sweeps
Hey lovebirds! If you get engaged at a Panera tomorrow, we might cater your wedding . . For free.

Click for official terms and conditions: bit.ly/2EwjGYQ
#ValentinesDay #VDay #PaneraProposalSweeps
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I have to say, I am a huge Panera fan. I have never posted on here before with a complaint. With that being sad, this was the cherry pastry I received today with my Rapid Pick-Up order. I didn't notice until I left and was already back at work. My 6 year old is going to be so bummed when he sees his special treat is lacking the BEST PART.. the part that makes it a "cherry" pasty! Grrrr. Disappointing.

2 months ago   ·  2

6 Replies

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$8 + tax for a tiny sandwich with barely any chicken in it. Last visit to Panera for me!

1 month ago   ·  1

5 Replies

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When you ask why your chicken frontera has less than an ounce of chicken and they say that's how they always do it... Jesus Christ the lady was rude and acted like I was trying to get something for nothing. The frontegas I normally order have 3 times the chicken. Are you guys cutting back now?

1 month ago

7 Replies

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Who would want Panera to cater their wedding? If someone wants subpar food that is over priced I can make 10 dollar PB&J’s thrown together with the utmost IDGAF skill. Panera your food sucks, no one is going to want this.

2 months ago   ·  55

53 Replies

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I’m a regular at Panera, but every time I order online they always mess my order up. It’s come to the point where I don’t even want to buy from that place. Like how many times do I have to call the manager to say that I’m missing something from my order?????. Why do they even bother checking my order off if it’s obvious they really didn’t check or they would of notice something was missing???? Makes no dam sense. But today top it off. Like this is what I pay for? My grilled cheese looking like this.....unacceptable !!!!!!

2 months ago

4 Replies

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Panera, I was in there Thursday. My family & I are there. Imagine my surprise when the next day I checked my account, only to find that you had charged me 3 times for the same meal! I called you Friday evening. You promised to call me back today, but no phone call! Your food is good, but not $75 good. Can I please, have my refund of $50.90?

1 month ago

4 Replies

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Hopefully you don’t get a wimpy sandwich like this!!!!!!

2 months ago

2 Replies

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I’m still waiting on a refund from 2/18/2018 I filed a second request on this refund on 3/19/2018 and I am still without the refund. This is ridiculous Panera!

4 weeks ago

1 Reply

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Nothing says romance like broccoli cheddar soup, am i rite??

2 months ago   ·  38

9 Replies

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I got engaged at Panera. I met my husband there. He was the catering director and I was a line cook. Will you cater our dinner😁

2 months ago   ·  35

6 Replies

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marriage is a sacred institution not to be taken lightly but also I would 100% find someone to propose to me so I could get panera mac and cheese at my wedding

2 months ago   ·  18

3 Replies

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Panera I love this idea but how to keep people from abusing it is the question. I know some people at my stores location who would fake getting married just for the free food and gifts.

2 months ago   ·  10

15 Replies

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I met my boyfriend when we both worked at Panera hahah but I dont think he would ever do this

2 months ago   ·  2

6 Replies

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My daughter and I love Panera bread but H’ville Road is too hectic for us! Will you be considering Weaverville as a future home for Panera ? ... We would love a Panera is our cozy town!

2 months ago   ·  1

1 Reply

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Say hypothetically that someone's last name AND anniversary coincide with Valentine's Day... could it be an anniversary party catering? 😉

2 months ago   ·  1

3 Replies

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My first date with my, now husband, was at Panera Bread. We got permission from the corporate office to use the Panera Bread logo on little cards we attached on bagels and jelly gift bags we gave to our wedding guests as they left the reception. On the card I wrote the following poem: "Panera was the place of our very first date, it was love at first sight and we knew it was fate. Please enjoy the jellies and bagels made of bread, thank you for joining us today, the day that we wed." We hoped our guests would be thinking of us the next morning as they enjoyed breakfast. We go back to Panera Bread every year on the anniversary of our first date to the same location in Camp Hill, PA. We love Panera Bread!

2 months ago   ·  25

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But why is a turkey bacon avocado sandwich made with turkey chunks instead of slices of turkey .......... and why is the turkey so cold it’s almost frozen .. Panera Bread Panera Bread

2 months ago

2 Replies

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Sara Moyer will you marry me? 😂 lets go to Panera haha

2 months ago   ·  2

6 Replies

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Can you imagine doing this at Albany panera lmfao Joshua

2 months ago   ·  3

6 Replies

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Amanda Peables, Shauna Painter.. we should all get engaged here tomorrow, since this is where we fell in love 😍😂😂 Tomato Soup and extra Croutons for all!!

2 months ago   ·  1

1 Reply

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2 months ago

2 Replies

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Stacey Syperski Propose to me and we can demand Tomato Mozzarella Panini's to be catered at our wedding!!

2 months ago   ·  2

3 Replies

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Madison Rae Reineke ok can we make this happen for free panera

2 months ago

3 Replies

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Lauren just read the comments lol

2 months ago   ·  2
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Cole Allen on my way to Oklahoma rn so we can do this

2 months ago   ·  1
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New breakfast sandwiches are gross. I never leave comments about stuff like this, but Panera used to have the BEST breakfast sandwiches. The scrambled eggs taste like dirty tub water, and nobody wants an over easy egg for a sandwich. There was green gunk on the bottom of my roll. Looked like maybe some kind of soup or something. Increasing prices with decreasing quality.

3 months ago   ·  17

7 Replies

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Ok so I ordered a Bacon Turkey Bravo. What is this? I ordered it to take home. I got this “sandwich” at the Panera in League City. Come on Panera........ maybe some quality control is in order.

3 months ago   ·  1

10 Replies

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I ordered a tuna sandwich to go. After I got home there were three giant purple onions that smelled so bad they got trashed. Then there was this runny tuna stuff on thin white bread that also got trashed. Panera's, what's wrong. I used to be a regular customer, but lately its gotten worse with orders and service inside your stores. Wasted more money at Panera's today.

2 months ago

4 Replies

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Here is my “salad” I paid $3.99 for literally 1 leaf of lettuce. The dressing container is taller than the lettuce and you can see the bottom of the container. SUPER disappointed and it was to go so I didn’t see it until I was back at work.

3 months ago   ·  1

2 Replies

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Had the soba noodle Edamame broth bowl today. Soooo yummy and perfect on a frigid N.E. Ohio wintry day!! Even got another bowl to take home. Do people know it is gluten free noodle? So darn impressively healthy. I asked for a fork to twirl noodles on that big spoon

4 months ago   ·  1

1 Reply

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This was my sandwich at the Whitehall Commons Panera. Great, huh? I won't be eating there again.

3 months ago

5 Replies

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2 months ago

1 Reply

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I wonder why restaurants are unable to maintain standards. Used to never have an issue at Panera. My last "rapid delivery" order was 6-8 minutes late. I asked my husband to double check the "no onions" on my salad...which had onions...so he waited for them to remake. His "sandwich" was supposed to have the horseradish sauce on the side and no onions. The sauce was on it (he had radiation throat treatments and cant eat spicy food) so he couldn't eat it for that reason. Reason number two...I could hear the bread cracking as he took his first bite (after trying to wipe the horseradish sauce off). Couldn't eat the sandwich...but since it was mostly bread with a few small slivers of meat I guess he didn't miss out.

2 months ago

1 Reply

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I always loved Panera, however, recently, I was at the Airport Rd Allentown Pa store for lunch, ordered the Pick 2, my tuna salad sandwich was all bread and very little tuna, my friend thought I just ordered bread, I returned it and they gave me a pre-measured plastic cup of tuna to add to my sandwich, plus, I had a mug of coffee that was full of coffee grounds, they made a fresh pot but I was very disappointed. The servings are definitely smaller, however, the prices are not.

3 months ago

1 Reply

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Are there any plans to open a Panera in Downtown Dallas? I work there now and miss having a Panera nearby. It would be a great place for one! 150,000+ office workers, 10,000+ residents, and thousands of hotel rooms call Downtown Dallas home. Somewhere on Main St or Elm would be great!

3 months ago
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panera bread has gone downhill since the new owners. we stopped in to buy 18 bagels assorted. they were not fresh, they were day old at least. the fresh ones were in the back. they use to throw out the bagels at night, no more, now they pawn them off on their customers, stopped in at 10:30 am to buy these bagels. guess the new owners are really squeezing the dollar

2 months ago
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I don't see where I can send pm to

1 month ago

1 Reply

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Every year I buy my assistants Panera gift cards for Christmas presents & I enjoy the bonus card deal for myself. This year I was surprised to see that the bonus was not offered. I mentioned this to an employee a few days ago & she informed me that the deal was offered this past December. I'm miffed, I spent $150.00. Now I'm going to scramble to find the receipt. I did use my Panera reward # & a credit card so I'll check those too.

3 months ago
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A whole sandwich, or pick 2, with a small soda and .99 cent cookie is now the better part of 15 bucks. Love the food, but can't afford it.

3 months ago   ·  5
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The Cape Girardeau, MO Panera is a wonderful place. The employees make an effort to see that orders are correct. They’re great! The overall manager is probably responsible for making sure that employees have good attitudes and make the food correctly. He hires happy, fun, and hard working people, and leads by example. However, he can’t fix what corporate breaks. I loathe over easy eggs. I haven’t tried the scrambled because the brioche doesn’t look great. I can get a better egg sandwich at McDonlads for a lot less money. How hard can it be to cook the eggs either over easy or well done, depending on customer choice? Fortunately, Panera still has bagels that the employees toast to order, and the coffee is good.

3 months ago   ·  1
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I really do not like the change to the scrambled egg on the ciabatta bread. I don't like scrambled eggs, it was perfect the way it was before with the whole egg UNSCRAMBLED on the ciabatta with the cheddar cheese. The Scrambled egg doesn't even come close. Also if I want an unscrambled egg on the ciabatta bread I have to spend a dollar more. That's ridiculous, I am also not a fan of the rolls that the fried eggs come on. I have been eating the sandwich for about 10+ years and I am not happy with the way the egg sandwiches are now.

4 months ago   ·  4
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Got two cookies from Panera Bread today they were both hard as a rock don't get me wrong I like Panera Bread they do have really good food had a craving for a cookie bought two of them they were unsatisfactory

3 months ago
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I just picked up the order I placed an order online at the Rosenberg, TX location. I paid $15 for a cup of soup (chicken and wild rice) that was cold and the only thing visible besides the broth were a few slivers of carrots. Do you grind up the chick and rice? Ugggh! The turkey and avocado sandwich had absolutely no taste! I will never go back to another Panera Bread!

2 months ago
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UGH, Why did you change the Mediterranean veggie? I have enjoyed it for years and I had a free sandwich today so decided to get it but was told they had changed the dish. It is terrible! Too much hummus and I hate it as a flag bread. Don't mess with the originals!!!

1 month ago
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Still enjoy the lunch menu options, but we were really disappointed when Panera redid the breakfast sandwiches. We don't like the new way of preparing the egg and the sandwiches choices they have. PLZ go back to your old breakfast menu!

3 months ago   ·  2
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So we went to Panera to grab a quick light breakfast on Friday morning. I ordered the four cheese souffle. There were two in the case when I ordered. Instead of going to get my souffle, the cashier stood there quizzing me about whether or not I was related to everyone she has ever met or heard of who shares my last name. By the time she gave that up (I knew none of them), the souffles had been taken out. She offered me a meat choice. (Hint Panera: on Fridays during Lent make more vegetarian ones than meat ones--veg ones were out, meat ones were all sitting at 10 a.m). I explained that I don't eat meat on lenten Fridays. She offered me an egg & cheese breakfast sandwich instead. I agreed. I got the absolute worst breakfast sandwich I've ever had to choke down in my life: slightly warmed (certainly not toasted) ciabatta bread, a clump of scrambled egg, and two pieces of bland cheese that were each about 2.5" x 1" and actually overlapping--so I got cheese in about three bites. We won't get a quick breakfast there again.

1 month ago
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When you finish eating your cookie and realize there is a dried out bug in the bag! BARF! I swear I have the worst luck with Panera! I love the flavor but not the quality. Went to throw away the trash took a closer look and realized its a bug not a burnt piece of cookie!

2 weeks ago
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Why are my rewards so lackluster? It used to be that every few rewards or so I got a free pick two or main dish. Now it's usually a dollar off a beverage or a dollar off a pick two. For the amount of money I spend on a meal each time (usually 10-12 bucks) you'd think I'd get something substantial every once in a while. Something to consider!

3 months ago   ·  1
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Hey Panera, I ordered a salad with cheese on the side... And guess what? Not only was there mold in my cheese, but what also appeared to be a maggot! I still have the pictures and wouldn't mind sharing.

1 week ago
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Went to Panera Bread in Mooresville, NC for dinner and they were out of baguette bread at 7:12. How is that even possible at a bakery? They were also out of clam chowder soup and butter. Dinner was just not the same. #panerafail #verydisappointed #panerabread

4 months ago   ·  1
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Panera Bread is with CNBC.

CNBC Interview with Ron Shaich
It’s been a busy week! Catch Ron on CNBC talking about all the big changes happening at Panera Bread.
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Can you change the amount of veggies you put in your Mediterranean veggie “sandwich” please. This is the joke of a sandwich I received for $10 yesterday! 😡🤬

5 months ago   ·  17

32 Replies

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This is disgusting, I ordered at drive thru and my salad box wasn't even 1/2 full. Out of bread bowls at 6:30 in the evening also! Kokomo Indiana location😡😡😡😡

5 months ago   ·  5

10 Replies

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Definitely noticing a trend in these comments! Today we ordered the Italian sandwich expecting the first picture and instead receiving the second! Guess Panera is succumbing to the stereotypical fast food chains mentality- sacrificing quality of food for quantity of stores

5 months ago   ·  7

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Over 7 bucks for Thisbe TINY salad and they DID NOT PUT CHICKEN IN IT. Seriously, what’s the problem?!

4 months ago   ·  3

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Tell the CEO about this location 5300 Lankershim Blvd North Hollywood, CA 91601 United States I go there this morning to have a Coffee and Pastry to read morning news. The Tables are just FILTHY!! I kindly ask the lady wiping down tables near me to wipe off a table down so I could sit down she completely ignores me and i repeatedly asked her to do it she continues to ignore me her name was Maria. Then five minutes pass so I do it myself, simple problem solved. I see her again she tells me to talk to a Manager? Really?? So i have to go talk to a Manager now just to get a simple table wiped down?? So the Manager comes out and says I am Miguel Hernandez i tell him what the problem is, he can barely speak English and He is telling me now to go up to the Front next time by the registers and find a Manager to have your table wiped down??? 🙆🏻‍♂️😲🤔 So I say to him that is ridiculous! Then he tells me because sometimes people are scary ?? I tell him wow your patrons are so scary They come here pay for their food and would like a nice place free of filth to sit down and eat. So scary lol! These people have a three star rating on Yelp for a reason just a horrible location with horrible people with the absolute worst customer service skills in the world that work here.

5 months ago   ·  2

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What a joke Panera "customer service" is. I sent in a complaint to Panera about a manager's behavior and received an automated email that I would be contacted by a Customer Care Specialist "soon." Four days later I received an automated survey to provide feedback on my experience with the Customer Care Specialist. NO ONE contacted me! So you can imagine what my response was to their survey. LOL.

4 months ago   ·  3

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You should be ashamed of yourselves...ripping people off with the prices you charge for a measley 2 slices of bread.!!! Lost a customer !!

4 months ago   ·  5

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I love Panera. However, the location I go to is convenient but, every time I go there my order is ALWAYS wrong. Doesn’t matter if I dine in or carry out or what I order or what time of day it is. I’ve been promised a card in the mail and never get it.

5 months ago   ·  8

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I sure hope Ron fixes the portion sizes!!!! I'm so dissappointed...... I could go to Corner Bakery for all of this mess & my cookies were hard as rocks to put the icing on the cake!!!!

3 months ago   ·  1

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Worst manager in north Babylon Long Island !!! He snatches a paper off my 3yr old hands yelled at her !!! He should definitely be fired !! They definitely lost me as a customer!!! Very disappointed

5 months ago   ·  3

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This was las night at the Panera Bread on Goldstar Blv., Worcester, MA. There were flies alll over the pastries.. gross!!!

5 months ago   ·  1

1 Reply

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I went through your drive thru (Avon Indiana) and ordered a Chicken Ceaser salad about a month ago. When I returned home my order was wrong. I called your store and spoke with a female who took my name and said next time I was in I would be given another salad complimentary . Yesterday I came to your store(drive thru) to receive my salad and was told that "you don't do that anymore" and "who told me that" and " you only have 2 weeks" by your obnoxious drive thru girl who couldn't even talk to me because she was constantly talking to her coworkers. I've always liked Panera Bread but I will no longer give any of my money to your company due to bad service and rude employee. You made my order wrong and you couldn't even make it right, so basically I wasted my money. I'll take my Money down the road to Chick-fil-A where it's cheaper and they have awesome customer service.

4 months ago   ·  2

1 Reply

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Why are you adding additional costs not shown on the receipt for purchases? How does this add up? What type of math does your computer system use?

2 months ago

3 Replies

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just horrable . in wellington , florida last night . Really ??? could not eat my 5ake home dinner .. :( they have gone down hill

3 months ago

2 Replies

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One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Panera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location One of the changes that Penera bread needs to make should be the people hired as employees of their company! Some of their staff are very rude and disrespectful ! I was a faithful customer of Panera bread ! Since my encounter with a manager at the Panera bread location 689 Howe ave cuyahoga Falls Ohio 44221! I will never spend my money with Panera again

4 months ago

1 Reply

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My panera soup had two pieces of what appears to be plastic in it. Totally ruined my lunch. I am a big fan of Panera bakery stores, especially the soup, so i decided to try the pre-package soup i found at BJ wholesale, but turned off by my find. Quality Control needs some improvement. 🤮 .

3 months ago

2 Replies

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How about changing the way you make your grilled cheese sandwiches? Was this a joke? About 6 shreds of cheese on the sandwich.

4 months ago   ·  1

1 Reply

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I sent a customer comment on Wednesday and never heard back. I usually love Panera....but this week I went to the drive thru and received this. Tasted terrible and ended up throwing half of it out. I shouldn't have to pay money for food that tastes/looks like this.

4 months ago

2 Replies

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I love Panera but had a very bad experience with them. This is what my salad looked like and my sandwich looked worst. I called the store and the manager did say they would replace my meal but the thought of someone not caring and knew I wouldn’t be able to bring it back that night because the store had closed is a big turn-off.

5 months ago

1 Reply

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I haven’t been in for a long time because I haven’t been impressed with the changes and I came in today and was justified in staying away. I ordered a lemonade. I assumed I would get a traditional lemonade. I was given something with agave in it. I cannot consume agave because of a medical condition. You’re not doing any favors by not disclosing up front. I went back to the counter to ask about it and was dismissed with “This is regular lemonade” when I said I cannot drink it because of the agave so I asked them to throw out the drink and give me the cup back so I could get water I was just given a new cup. Now I didn’t ask for a refund for something I didn’t consume so maybe it’s my mistake for not asking but it should have been offered. This is the Last time I will come in unless someone else is buying.

2 months ago

1 Reply

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Hey Panera Bread, why are you charging me 6.7% sales tax on my order when it’s 5% sales tax in my community. That would be called fraud...

3 months ago

1 Reply

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I placed an online order and for the 5th time in a row something was forgot from my order. I placed my order at the panera bread in Fontana on Summit Ave and I have called the number 909-646-9900 for over half an hour now and nobody answers it just keeps ringing and then goes dead. I ordered a large mac n cheese and never received it. I don't know who runs this place but it doesn't seem too difficult to train employees to check off the receipt as you put the order in the bag and I am not exaggerating they forget something every single time I even told my wife to check the order and of course she didn't I would never recommend the Fontana store for pick-up ever and they don't answer the phone so good luck voicing any concerns or even communicating that they forgot an item again

4 months ago

1 Reply

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Whats the deal with me not getting my check. I was suppose to be paid the tuesday before last and nothing! i called the office and left a voicemail. also i got terminated for not calling in when i absolutly did. The woman who i worked with started when i did and would walk out mid shift and got to come back next day. -johnston iowa

4 months ago

1 Reply

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Do the big changes include not serving your customers rotten apples? Because this is the Apple they gave my gf with her meal today. 🤢😡

5 months ago

1 Reply

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I ordered a Broccoli Cheddar bread bowl for Rapid Pick Up. The receipt stated "1 Broccoli SD". I get home and it's chicken noodle soup. I tried finding a contact number or email on the Panera Bread bread website but cannot find one.

2 months ago

3 Replies

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